Digital solutions and telecom integration
Websites, apps, CRM, customer communication and geolocation, designed and integrated with automation as a productivity lever.
- 10
- identified deliverables
- 8
- tracked indicators
- 7
- packs to choose from
The problem
Sales tracked by hand, tools that do not talk to each other, customer requests scattered across WhatsApp, phone and email, field teams without visibility: the business loses customers, time and the information it needs to decide.
Our answer
Websites, apps, CRM, customer communication and geolocation, designed and integrated with automation as a productivity lever.
We design and integrate intelligent digital solutions that help businesses sell better, run operations better, communicate better with customers and decide with data. As a technology and operations partner, we work from identifying the problem through design, rollout and maintenance.
Who it is for
SMEs, mid-caps, distributors, service, transport and logistics companies, NGOs and institutions that want to sell better, run operations better and communicate better with their customers.
What you receive
Identifiable deliverables, handed over and documented.
- Corporate, institutional and e-commerce websites
- Customer portals, extranets and landing pages
- Web and mobile apps for iOS/Android
- Operations management and delivery apps
- CRM tailored to your processes
- Automated quotes, invoices and reminders
- AI assistants on your website and WhatsApp
- SMS, voice, email and messaging integration
- Geolocation of consenting fleets and teams
- SaaS platforms, API integrations and decision dashboards
What we measure
Each indicator has a source, a frequency and an owner.
Reference frameworks
User-centred design and agile methods, application security good practice (OWASP), accessibility (WCAG), personal data protection (GDPR and local laws). Geolocation and automated calls only cover teams, vehicles and contacts who have given their consent. These are working frameworks and do not imply certification.
- Form and page conversion rate
- Time to first response to customer requests
- % of requests handled or qualified automatically
- Quote-to-invoice time
- Tool adoption rate among teams
- % of deliveries tracked in real time
- Platform availability
- Manual work hours saved
Choose your pack
Seven packs, from online presence to tailor-made solutions. Pricing quoted for your scope.
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START
Digital presence and customer acquisition
- Included
- Professional corporate and institutional websites; e-commerce sites and B2B catalogues; customer portals and extranets; landing pages and conversion forms; technical SEO, analytics and performance optimisation; WhatsApp, CRM and communication tool integration
- Indicators tracked
- Conversion rate, qualified traffic, page speed
-
GROW
Digital products and business software
- Included
- Web and mobile apps for iOS/Android; operations management apps; booking and ordering portals; delivery and tracking apps; customer and employee portals; internal apps with forms, workflows and dashboards
- Indicators tracked
- Adoption rate, operations processing time
-
SCALE
Sales management and operational efficiency
- Included
- CRM tailored to your processes; lead, customer, contract and opportunity management; automated quotes, invoices and reminders; approval workflows and notifications; sync with existing tools; sales reporting and performance dashboards
- Indicators tracked
- Quote-to-invoice time, opportunity conversion rate
-
INVEST
Intelligent communication and customer experience
- Included
- AI assistants on your website and WhatsApp; centralised customer requests; SMS, voice, email and messaging integration; voice agents for authorised inbound and outbound calls; appointment booking and lead qualification; transactional notifications and automated follow-up; conversation analysis and reporting
- Indicators tracked
- Time to first response, % of requests qualified automatically
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PROTECT
Mobility, logistics and field operations
- Included
- GPS tracking of consenting vehicles and teams; delivery tracking and route visualisation; fleet and field service management; geofencing and alerts; geolocated data collection apps; map dashboards; GPS tracker, IoT device and mapping API integration
- Indicators tracked
- % of deliveries tracked in real time, response time
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TRANSFORM
Specialised digital solutions
- Included
- SaaS platforms and business portals; data collection, validation and analysis; document automation with OCR and AI; API integrations and system interconnection; decision dashboards; prototypes, MVPs and proofs of concept; ongoing maintenance and modernisation of existing software
- Indicators tracked
- Manual work hours saved, platform availability
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AFRICA
Tailor-made solutions
- Included
- A solution designed for your context, countries of operation and constraints (connectivity, languages, payment methods, regulation)
- Indicators tracked
- Indicators agreed with you at scoping
How we work
Every service follows the D³S²MI method.
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D Discover
Brief, initial mapping, scope
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D Diagnose
Diagnosis, gap analysis, priorities
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D Design
Blueprint, SOPs, service architecture
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S Structure
Operating model, RACI, tools, templates
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M Monitor
Dashboard, reporting, alerts
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I Improve
CAPA, optimisation, automations
Let’s start with an assessment
Tell us about your context: organisation, country, project and timing. We come back with a proposed scope, deliverables and indicators.