Shipment exception management
Shipment tracking, detection of delays and inconsistent statuses, alerts and prepared customer communications.
The problem
With dozens of shipments moving every month, delays are spotted too late and claims pile up without proof of delivery.
Who it is for
Distributors, importers, freight forwarders and SMEs handling dozens or hundreds of shipments a month.
The service runs on data you and your carriers already produce: no tracking system to install.
Deliverables
- Shipment dashboard
- Detection of delays and inconsistent statuses
- Alerts on at-risk deliveries
- Prepared customer communications
- Claims and proof-of-delivery tracking
- Monthly delay root-cause report
Indicators tracked
- Share of shipments tracked
- Anomaly detection time
- Exception resolution time
- Deliveries within SLA
- Number of claims
- Handling cost per shipment
Reference frameworks
Shipment tracking procedures, contractual SLAs, carrier EDI/APIs, applicable GS1 standards and internal escalation rules. These are working frameworks and do not imply certification.
Choose your pack
Seven levels of engagement, from first assessment to multi-country rollout. Pricing quoted for your scope.
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START
Entry point and proof of value
Light service: dashboard and delay detection
- Included
- Shipment dashboard, detection of delays and inconsistent statuses
- Indicators tracked
- Share of shipments tracked, detection time
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GROW
More operational depth
Fuller management with customer communications
- Included
- At-risk delivery alerts, customer communications, claims and POD tracking
- Indicators tracked
- Resolution time, deliveries within SLA
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SCALE
An industrialised service
Outsourcing with SLA and monthly root-cause report
- Included
- Monthly delay root-cause report, quality control, SLA
- Indicators tracked
- Cost per shipment, number of claims
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INVEST
Scope matched to value and volume
Volume-based model
- Included
- Pricing based on shipments tracked
- Indicators tracked
- Volume tracked, cost per shipment
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PROTECT
Stronger control and compliance
Proof of delivery and SLA compliance
- Included
- Proof-of-delivery file, SLA checks, documented escalation
- Indicators tracked
- Deliveries within SLA, exceptions resolved
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TRANSFORM
Digitisation and automation
Automated anomaly detection
- Included
- EDI/API integration, automated alerts, dashboards
- Indicators tracked
- % automation, detection time
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AFRICA
Adaptation and multi-country rollout
Multi-country rollout in African markets
- Included
- Country-adapted tracking, support run from the DRC
- Indicators tracked
- Shipments tracked per country
How we work
Every service follows the D³S²MI method.
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D
Discover
Understand the context, stakeholders, objectives and constraints.
Brief, initial mapping, scope
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D
Diagnose
Identify gaps, risks, inefficiencies and their causes.
Diagnosis, gap analysis, priorities
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D
Design
Design the service, workflow, controls and indicators.
Blueprint, SOPs, service architecture
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S
Structure
Put roles, tools, files and governance in place.
Operating model, RACI, tools, templates
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M
Monitor
Measure performance, compliance and exceptions.
Dashboard, reporting, alerts
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I
Improve
Correct, automate and standardise.
CAPA, optimisation, automations
Let’s start with an assessment
Tell us about your context: organisation, country, project and timing. We come back with a proposed scope, deliverables and indicators.
Paris European office
66 avenue des Champs-Élysées, 75008 Paris, France
Kinshasa Operations base
Concession COTEX, 63 avenue Colonel Mondjiba, Gombe, Kinshasa, DRC
Contact
contact@evrysdbs.com
+243 823 531 844
+1 (571) 265-5279