Freight back-office
POD/BOL, billing, accessorials and carrier packets handled under written procedures, with a weekly exceptions dashboard.
The problem
Proofs of delivery arrive incomplete, billing waits, accessorial charges slip through and invoices pass 30 days.
Who it is for
US freight brokers and small carriers handling a steady volume of loads and paperwork without a dedicated back-office.
An outsourced, AI-assisted back-office team: we run the work day to day.
Deliverables
- POD/BOL verification and filing
- Billing file preparation
- Missing document detection
- Detention, layover, TONU and lumper tracking
- Collections follow-up on unpaid invoices
- Carrier packet checks: W-9, COI, authority, contracts
- Weekly exceptions dashboard
Indicators tracked
- % of documents processed automatically
- Average POD-to-invoice time
- % of missing documents detected
- Invoices over 30 days
- Accessorials recovered
- Admin time saved
- Gross margin per client
Reference frameworks
FMCSA, DOT, BOL/POD, W-9, COI, broker and carrier contract requirements, record retention rules. These are working frameworks and do not imply certification.
Choose your pack
Seven levels of engagement, from first assessment to multi-country rollout. Pricing quoted for your scope.
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START
Entry point and proof of value
Back-office assessment, scoping and first POD/BOL checks
- Included
- POD/BOL verification and filing, missing document detection, exceptions dashboard
- Indicators tracked
- % of documents processed, POD-to-invoice time
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GROW
More operational depth
Recurring operations, targeted automation and weekly reporting
- Included
- Billing preparation, detention, layover, TONU and lumper tracking, collections follow-up
- Indicators tracked
- Invoices over 30 days, accessorials recovered
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SCALE
An industrialised service
Structured back-office outsourcing with SLA and QA
- Included
- End-to-end POD-to-invoice chain, carrier packet checks, document QA, SLA
- Indicators tracked
- SLAs met, % processed automatically
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INVEST
Scope matched to value and volume
Pricing based on loads processed
- Included
- Volume-based model, support as volume grows
- Indicators tracked
- Volume processed, cost per file
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PROTECT
Stronger control and compliance
Carrier packet compliance and audit readiness
- Included
- W-9, COI, authority and contract checks, anomaly detection, audit-ready file
- Indicators tracked
- % of valid documents, critical exceptions resolved
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TRANSFORM
Digitisation and automation
Digitised, automated document chain
- Included
- OCR, automated workflows, redesigned POD-to-invoice process
- Indicators tracked
- % automation, time saved
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AFRICA
Adaptation and multi-country rollout
Back-office model adapted to African and multi-country clients
- Included
- Localised playbook, support run from the DRC
- Indicators tracked
- Clients per country
How we work
Every service follows the D³S²MI method.
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D
Discover
Understand the context, stakeholders, objectives and constraints.
Brief, initial mapping, scope
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D
Diagnose
Identify gaps, risks, inefficiencies and their causes.
Diagnosis, gap analysis, priorities
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D
Design
Design the service, workflow, controls and indicators.
Blueprint, SOPs, service architecture
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S
Structure
Put roles, tools, files and governance in place.
Operating model, RACI, tools, templates
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M
Monitor
Measure performance, compliance and exceptions.
Dashboard, reporting, alerts
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I
Improve
Correct, automate and standardise.
CAPA, optimisation, automations
Let’s start with an assessment
Tell us about your context: organisation, country, project and timing. We come back with a proposed scope, deliverables and indicators.
Paris European office
66 avenue des Champs-Élysées, 75008 Paris, France
Kinshasa Operations base
Concession COTEX, 63 avenue Colonel Mondjiba, Gombe, Kinshasa, DRC
Contact
contact@evrysdbs.com
+243 823 531 844
+1 (571) 265-5279